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How to Refund Rise of Kingdoms Google Play Purchase

How to get a refund in the latest Rise of Kingdoms. If you like to top up bundles in the RoK game, then it’s normal and normal if you are not satisfied with the packages you purchased.

It may also not be your wish to top-up Gems and other packages. So there is no harm in asking for a refund even though you have made a successful purchase.

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Google itself facilitates users who want to refund their funds, for whatever reason. For example, if you buy the Writer of History RoK bundle using a debit or credit card, you can return your Google Play balance to your bank account.

To request a Google Play refund there are terms and conditions that must be met. For example, purchases made in less than 72 hours. You can refund everything.

How to Refund Rise of Kingdoms Purchase

1. It is recommended to use a computer or PC, if you use a cellphone you can use a browser.

2. Go to the website

3. Make sure you are logged in to the Gmail/Google account used for top up.

4. Tap the “Order History” menu.

5. Select the bundle or order that you want to refund. Not all purchases can be refunded.

6. Tap the “Request Refund” or “Report a Problem” button.

7. Then select an option and explain everything in the description of the reason for the refund.

8. Then there is a Google Play refund requirement form, fill it out correctly.

9. Done. A “Thank you” notification will appear.

Next, you just need to wait for an incoming email from the Google Play Store team.

How Long Does Google Play Refund Process Take

It doesn’t take long, you just need to wait about 30 minutes maximum for the Google Play refund to be fully completed.

Update: It will take about 15-30 minutes for the email to arrive, while the Google Play Refund process will be completed in 3-4 working days.

Google Play Refund Failed Causes

If the refund process cannot be carried out or fails, there are several possible causes.

First, it could be that the purchased bundle is considered to have passed the specified time limit for the refund conditions. Or maybe because the purchase was deemed invalid by Google’s system. Until the policy of the game/application developer concerned.

Usually Google will explain via email the reason why the refund failed to complete.

What Happens After Refund

Lilith Games as the developer and manager of the Rise of Kingdoms game has begun to tighten the refund rules. Avoiding the Refund Abuse case that happened some time ago.

For example: if you buy Gems for 5000 Gems for 25 thousand rupiah, but the Gems have been used and in your account there are only 0 (Zero) gems. So when you refund, the number of Gems in your account will be minus -5000. Read : The Cause of Minus RoK Gems.

Because in the past there was a worse incident, when there were too many top up players asking for a refund. As a result, he gets a free T5 account progress, but the number of Gems is minus -492 thousand gems.